"Handling those emotions without reacting defensively or escalating the tension is a skill I strongly believe all leaders should work to develop, and it’s admittedly not easy. As you intentionally develop your EQ, it becomes easier to turn challenging feedback into an opportunity to improve your leadership, build trust, and foster a culture of open communication."

Managers are the day-to-day leaders of the business. They engage with guests, employees, vendors, and basically any stakeholder that makes a restaurant a restaurant. There are fewer of them, so managing the training, both in terms of developing content and execution, is easier than managing training across many positions and sometimes hundreds of employees