I was tasked with updating the design of the materials, making them more modern, simple, and beautiful. They were opening the LaGrange, GA, location, with 450 guest rooms and a 100,000 sq. ft. waterpark, and wanted to launch a new era of dining by expanding a new full-service concept called Barnwood. The program content needed to be updated to reflect a more elevated, refined service style while still recognizing the casual experience guests required of the brand.

In the Spring, I was boots on the ground for the opening. I trained about 100 employees across their full-service and fast-casual outlets. Collaborating with the opening management team, I supported operations, including POS configurations, menu execution, floor layouts, and optimizing workflows. In the Fall, I led training and supported operations for the opening of the Gurnee, IL, location, a unique property that was acquired, not built. Both openings led to significant updates and refinement of the training programs to accurately reflect the new F&B operating model.